Thornton IT Policy

These terms and conditions apply to all your purchases from Thornton IT. They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you. By placing an order for any product from Thornton IT ("Thornton IT"), you ("Customer / Consumer") agree to be bound by the terms and conditions listed below. You and Thornton IT agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and Thornton IT. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Thornton IT.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.

 

Refund, Return & Warranty Policy

We do not normally give refunds or exchanges if you:

  • simply change your mind; or
  • purchased the wrong product; or
  • already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
  • damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
  • no proof of purchase is provided.

 

To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:

  • report the details of the fault and take the goods back to Thornton IT (or return them by post or courier);
  • state what remedy you would like. Thornton IT does not guarantee that the remedy you request will be granted;
  • provide proof of purchase when returning the goods;
  • stop using the faulty item;
  • ensure reasonable care is taken while the goods are in your possession.
  • be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;
  • the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
  • not have reduced in value by delay on the customer's part. Customers should bring faults to Thornton IT's attention soon after they occur.
  • Thornton IT recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Thornton IT accepts no responsibility for non-compliance with the manufacturer’s warranty.

Call (0466 411 450) or email (admin@thorntonit.au) Thornton IT to request your Refund, Return, Warranty Request & Consumer Guarantee Claim.

Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $149 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to Thornton IT all costs associated with returning the product to you.

 

Thornton IT reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

  • Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to Thornton IT), or their circumstances have changed and they no longer require the goods.
  • Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform
  • Damage the product by making alterations not performed by us.
  • Damage the product where the damage is caused by any factors beyond our control.
  • Are unable to provide a proof of purchase, namely a tax invoice.
  • Are responsible for damaging the goods by not following the care instructions (if any are provided).

 

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:

  • customer notifies Thornton IT within 7 days of receipt of delivery of the product;
  • products are not opened, used and are still in pristine condition;
  • customer accepts a minimum restocking fee of 10% of the purchase price;
  • Thornton IT may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

Acceptance of such returns are at the discretion of Thornton IT.

 

Returning goods to Thornton IT

Thornton IT does not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return. The manufacturer’s warranty may be void if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about how to pack a product appropriately for shipping please contact us. The consumer is responsible for any and all charges associated with returning the goods to Thornton IT except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Some charges may be reimbursed by Thornton IT to the consumer where the consumer is entitled at law to have those charges reimbursed to them.

 

For RTB (return to base) manufacturer’s warranty claims:

Customers are required to send the unit back to Thornton IT or to the authorised service centre with proof of purchase and a detailed fault description.

For Manufacturer direct warranty claims:

Customers are recommended to contact the manufacturer for expert technical support & warranty assistance, to lodge warranty claims and organize pickup or delivery. Please note, Thornton IT do not provide pickup services on behalf of the manufacturer/3rd party service centres. Please read manufacturer’s warranty cards/manuals for additional information regarding support and warranty.

In cases were goods are returned to us for repair that contain User Generated Data (as that term is defined in the Competition and Consumer Act 2010 (Cth)) we advise that repairing the goods may result in the loss of the User Generated Data. User Generated Data may include (but is not limited to) data stored on a computer hard drive, mobile phone, IPod, digital camera or USB.

 

Thornton IT does not accept the return or exchange of Special Orders, Clearance, Discontinued Items, Free Products, Software or Consumable Products if consumers:

  • simply changed their mind;
  • no longer require due to changed personal circumstances;
  • found the product cheaper somewhere else;
  • the goods are damaged due to misuse; or
  • already knew of a particular fault in a product or we advised you of a particular fault in a product prior to purchase.

A limited warranty may also apply for clearance, discontinued, or free product. Please read the product description or contact us for more details if you are unsure whether a product within the category above has limited warranty or not.

 

Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:

  • Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
  • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
  • Not reduced in value by delay on the customer's part. Customers should bring faults to Thornton IT’s attention soon after they occur.

Thornton IT is not a manufacturer or authorised service centre, therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.
This can expedite the warranty process when lodging a warranty claim with Thornton IT or directly with the manufacturer.

Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims.
Due to the Privacy Act, Thornton IT cannot apply for a warranty claim on the customer's behalf directly with the manufacturer.

If the manufacturer directs you to return the product back to us then you should lodge a warranty request by calling (0466 411 450) or emailing (admin@thorntonit.au) Thornton IT.

Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate timeframe of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents. Thornton IT also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.

 

Ordering Policy

We are purely an online store only and therefore function differently from a traditional retail store.

A backorder occurs when we don't have the product in stock and will need to order it from our suppliers. This procedure generally takes 1 - 14 days for the stock to arrive at our warehouse. Usually when backorders occur, we will notify you the estimated time of arrival (ETA) by email or phone.

No modification of orders (changing items) can occur after your order has been approved and is in the "Processing" status, unless the item is on a lengthy back order.

To cancel/modify an order please call (0466 411 450) or email (admin@thorntonit.au) Thornton IT.

Dispatch times are subject to stock availability and may vary due to stock being sold out.

 

Shipping Policy

Your total cost for purchase of any product will include shipping and handling charges shown on the Thornton IT invoice and before you place your order online.

Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.

Orders are released for despatch when all products have been allocated to the order.

Any items that are unavailable due to a change in stock availability will be placed on back order. Thornton IT will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund for the item/s and request a part shipment of your order.

Your account will be charged for the entire order, so that Thornton IT can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate refund.

Thornton IT will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s), except software, and risk of loss passes to the Customer upon delivery to the carrier. Thornton IT reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Thornton IT to sign appropriate documents on Customer's behalf to permit Thornton IT to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. The Customer agrees to be bound by any software license agreement once the seal on the package is broken. Thornton IT will advise the Customer of estimated shipping dates, but Thornton IT will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

 

Payment Policy

An order/invoice is not binding upon Thornton IT until it is accepted & approved by Thornton IT. Thornton IT must receive full payment before it will accept, approve & process an order/invoice. Payment for product(s) ordered is due prior to shipment & back orders (pre-order).

Thornton IT only accepts payments made by;
• Credit or Debit Card
• Direct Deposit
• PayPal

Thornton IT may charge a payment processing fee. The fee will be displayed during check out for the selected payment method.

Please note all Direct Deposit order/invoices will be cancelled where payment funds have not been received by Thornton IT in 3 business days.

 

Product Information Policy

Our website is updated frequently to ensure that you'll view the latest products and correct pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. The listed price is subject to change.

Thornton IT reserves the right to make changes and corrections in prices, products and specifications without notice due to errors arising from misprints, technical and human errors.

All product images on Thornton IT website may vary from the actual product. All typographical errors are subject to correction. Please note that images are only to be used as a point of reference and are not indicative, in any way, of the actual product.

Please be assured that Thornton IT make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, Thornton IT will endeavour to correct the error as soon as possible.
Should you receive an order which does not match the online product description please contact Thornton IT.

Product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and therefore be on backorder. Thornton IT will endeavour to fulfil your order as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit.

© Thornton IT - 2022
Allan Stuart Thornton (T/AS Thornton IT)
ABN 48 006 770 080